I published the below review on Flip Key by tripadvisor, but, after receiving the below message, I do not trust that they will publish it because it has very key action items.
We arrived at 3:30pm and the door was promptly unlocked at 4pm, however, the door was broken from a strong draft [having the back door and front door open at the same time] and there was a very poor job of “fixing” the door, the deadbolt was coming out and did not lock.
The unit was well stocked with bath linens and kitchen necessities. We had to wash all of the towels and floor mats with oxy clean before use because they had a very musty smell and were stained. The red bedroom quilt was stained, but flipped over so people wouldn’t notice, it would have been washed, too, if the washing machine were big enough. The sink disposer in the kitchen was FULL of pasta [from the last patrons] and would not turn on to clear out, my Dad reset the unit and it worked perfect.
The bathrooms were spacious, one had a slight ant problem and all had very low water pressure. All of the bathroom air vents need to be washed as they are filled with a caked dust/mold looking substance. The shower curtains were either too short, too long or not wide enough to keep the water from flooding out of the tub.
The rooms were perfect size for our family and the seating was more than enough. We loved congregating at the large table and spacious bar area for breakfasts, dinners and activities.
The outside balcony was amazing, beautiful views and a sweet breeze ALL day. One of the rocking chairs had a broken leg and was propped against the wall like nobody would notice.
The parking arrangements were very tight, only one car can park at the unit and all others need park across the street. We could not find parking across the street on two nights, so we had to park in the public beach lot further away. It would be very nice to have the option to park in the neighboring garage since they are owned by the same company.
We had questions and called the number in the binder provided in the room but it was a recording or disconnected. There was no on-site assistance/customer service location.
There are only two elevators and three luggage carts. Plan a quick approach to entering and exiting by utilizing the stairs [it is only two flights from the garage] if you are able. Families are checking in and out at the same time you are, and there are 20+ floors to clear out.
Ocean Ritz #401
If you are planning on renting this room from Sterling Resorts, please feel free to contact me if you want more information. I only guarantee that these are the facts from our trip, it is very possible that this unit will be cleaned up after the review is published.